Refund policy

Return & Refund Policy

We have a 30-day return policy. To be eligible for a return, items must be unused and in their original packaging.

Non-returnable items: personalized items, used candles, or journals that have been written in.

Return Shipping & Refounds

If you choose to return an item because you changed your mind or it did not meet your expectations, you are responsible for the cost of return shipping.

Shipping fees paid at checkout, including the $12 fee for Alaska, Hawaii, and Puerto Rico, are non-refundable, unless the item arrived damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, we will cover the return shipping cost.

Once we receive and approve your return, your refund will be issued to your original payment method within 7–10 business days.   

Depending on your bank, it make a few additional days for the refound to appear in your account.

 

 

To start a return, contact us at  zen.and.living@gmail.com